In early October 2019, I had just finished a Product Design program to help me transition from a career in software sales. After numerous application rejections and several interviews, I finally landed a great design position at a Fintech nonprofit that helps underserved communities build their savings habits and financial…

Hint: Don’t hold back One of my favorite quotes I relate to decision-making talks little about it: “When people purposefully withhold meaning from one another, individually smart people can do collectively stupid things.” — From the authors of “Crucial Conversations.” Intentional or not, missing a key person, or failing to…

Hint: It’s about what you can do for your teammates Delivering a solution requires speaking the same language. The language gets murkier when concrete insights travel through abstract methods until the final product is shipped. While in sales, I learned that any language barrier is not conquered by being a…